Customer Service

Worry-Free Quality Guarantee

Especially as a brand operator, we take seriously the trust our customers place in us when they purchase a hapurs product to use. We know hapurs customers aren't just looking to avoid big brand markup -- they require at minimum a safe high quality option. We here at hapurs pride ourselves on our price and especially our quality, with product manufactured under the equivalent quality and safety standards as your original manufacturer's. If you ever experience otherwise, our worry-free guarantee ensures that you can receive no-hassle service from our customer service team, committed and ready to take responsibility for your full customer experience.


12 Month Warranty


Customer Service  

                                                                                                                                                                                                                                             

 

Need help? Please don't hesitate to get in touch. Call us during the workweek and talk to a real person (yup, not a robot-person like Siri) or send us a quick email and our friendly, knowledgeable service team will typically respond within 24 hours. Because we value your complete satisfaction, we provide free returns or replacements within 30 days of purchase, a truly hassle-free warranty lasting 12 months, and free technical support for all of our products. Your satisfaction is our number-one concern.

  • Unconditional 30-Day Refund or Replacement

Not satisfied with your new hapurs product? Return or replace it for ANY reason within 30 days of purchase.

  • 12-Month Hassle-Free Warranty

For a full 12 months after you purchase an hapurs product, enjoy the reassurance of our hassle-free warranty. Any quality or manufacturing related problems will be resolved by repairing or replacing your product.

  • Free Lifetime Technical Support

Not sure how to get your hapurs product to work properly? Contact our world-class, friendly support team by phone or email for help.

 


Warranty Limitations

                                                                                                                                                                                                                                             

 

Our warranty is voided by the following:

 

Purchase an hapurs product from a retailer other than hapurs (hapurs on Amazon)
It's been 12 months since the date of purchase
Improper use
Improper maintenance
Unauthorized modification or repairs

 

 

About the hapurs Service Team

                                                                                                                                                                                                                                                                                                                           

 

Approach: We consider and analyze problems from our customers' perspective.
Responsibilities: We aim to provide the most comprehensive service in the industry and keep our promises.
Attitude: We strive to be warm, sincere, cooperative, and positive with each customer.
Mission: We strive to handle all issues positively, with the goal of finding constructive and timely solutions.

 


Customer Service Contact Info:

                                                                                                                                                                                                                                            

 

Email:  support@hapurs.com